One of the primary points in this article is that recognizing who your department's clients are is key to successful strategic planning. For example, in the case of legal administrators, their primary clients are the lawyers in their firm, rather than the firm's external clients....
In 2010, my insights focused on communication, leadership and management, and personal career development. Following is a summary of those insights, organized by topic....
Often people are confused when I tell them how much I enjoy facilitating meetings, because to them meeting facilitation basically means standing up in front of a group and taking notes on a flip chart. They do not necessarily see the facilitator as someone who...