The general manager of a large quasi-governmental agency asked the general counsel of his organization to develop practices and standards for her office in the four areas of training, productivity, proficiency, and work habits. This was a large office, consisting of 70 people in seven different work areas (lawyers, paralegals, administrative assistants, etc.). The office had been plagued with departures, conflict, and poor morale. The general counsel was concerned that, if senior management developed the standards, the staff would not buy into them and conflict would increase. She believed that her staff was in the best position to know what would work for them. She hired me to work with the agency’s in-house organization development specialist to help the Office of General Counsel develop these practices and standards with significant staff input.