Role-plays are a great way to develop new communication skills. You get to practice, without risking exacerbating situations by saying the wrong thing in a real-life situation. This newsletter describes a couple of different ways to use role-plays, and will hopefully encourage you to give...
Today's newsletter focuses on techniques you can use to talk to people about behavior that you would like them to change. But first, I thought it might be interesting to take a look at the various terms used to describe "non-positive feedback," for lack of...
For some reason, there seems to be a fair amount of consternation surrounding the concept of "positive feedback." I have heard people say that they do not give positive feedback very often, because they do not see why they should thank people for doing their...